Refund & Cancellation Policy

This policy applies to all counselling sessions booked through Truemind Counselling. Please read it before making a booking. By completing a booking and payment, you confirm that you have read and accept the terms below.

1. Therapy Sessions & Consultations

Initial consultations (60 minutes) and follow-up therapy sessions (55 minutes) are charged at the standard rate of ₹1,500 (inclusive of applicable taxes). Payment is collected at the time of booking via the secure payment gateway provided by Zoho Bookings / secure payment link.

2. Cancellation by the Client

The following cancellation terms apply to all scheduled sessions:

• More than 48 hours' notice: Full refund, or the session can be rescheduled at no additional charge.
• 24–48 hours' notice: 50% refund. The remaining 50% covers the reserved time slot.
• Less than 24 hours' notice: No refund. The full session fee is forfeited.
• No-show (no prior contact): No refund. The full session fee is forfeited.

3. Rescheduling

You may reschedule a session without charge if you give more than 48 hours' notice. Rescheduled sessions must take place within 30 days of the original booking date. Sessions cannot be rescheduled more than once per booking.

4. Cancellation by the Practice

In the rare event that Truemind Counselling needs to cancel a session, you will be notified as early as possible and offered either a full refund or an immediate rescheduled appointment at your preference. No additional charges will apply.

5. Technical Difficulties

If a session cannot proceed due to a technical failure on the part of the practice (e.g. platform outage, connectivity failure on our end), the session will be rescheduled or refunded in full at your preference.

If the technical difficulty is on your end (device failure, poor connectivity), the session is considered to have taken place and normal cancellation terms apply. Please test your connection before each session.

6. How to Request a Refund

To request a refund, email care@truemind.co.in with:

• Your full name
• The date and time of the session
• The reason for cancellation
• Your payment reference number (from your Zoho Bookings confirmation email)

Eligible refunds are processed within 7 working days of the request being approved. Refunds are returned to the original payment method.

7. Extenuating Circumstances

Serious and unexpected circumstances (bereavement, medical emergency, acute mental health crisis) are considered on a case-by-case basis. If you find yourself in such a situation, please email as soon as you are able. The practice will respond with care.

8. Grievances

If you have a concern about this policy or a specific transaction, please email care@truemind.co.in. All concerns are acknowledged within two working days.